1. Legal Information and General Terms and Conditions

1.1. Legal Information The website of Minerva Consulting Ltd. (hereinafter the "Website"), accessible at [website], is created, developed and operated by Minerva Consulting Ltd. Company Details • Company name: Minerva Consulting Ltd. • UIC (EIK): 204276311 • VAT number: BG204276311 • Registered under the legislation of the Republic of Bulgaria • Share capital: EUR 1.02 (formerly BGN 2) • Registered office: No. 51, Malchika Street, Levski, Pleven 5900, Bulgaria • Email: [email] • Response time for enquiries: maximum 15 business days • Supervisory authority for personal data: Commission for Personal Data Protection of Bulgaria (CPDP) Pursuant to Article 5 of Directive 2000/31/EC on electronic commerce, the above information is provided to all users of the Website.
1.2. Scope of these Terms These general terms (the "Terms") apply to every visitor of the Website ("User") and to every client of Minerva Consulting Ltd. ("Client", "You"), whether an organisation acting for professional purposes ("Professional Client") or an individual acting for private purposes ("Consumer Client"). They define the conditions under which the Website is made available and under which our advisory services are provided. Where a written proposal, engagement letter or contract (the "Engagement Agreement") has been signed with a Client, its provisions prevail over these Terms in case of conflict. These Terms apply to any matter the Engagement Agreement does not address. Any use of the Website implies acceptance of these Terms. Please read them carefully before requesting a conversation or entering into an engagement. In accordance with Directive 2011/83/EU on consumer rights, these Terms are written in clear and understandable language. A version in French, German or Bulgarian may be provided upon request to [email]. These Terms are permanently accessible via a link in the Website footer and may be saved and printed.
1.3. Amendments We reserve the right to review and modify these Terms at any time. Any substantial modification will be notified by email to Clients with an ongoing engagement at least 30 days before it takes effect. Engagements already signed remain governed by the version of the Terms in force on the date of signature, unless the Client agrees otherwise in writing. Minor amendments (spelling, formatting) may be made without notice but will be dated and archived. The date of last update is indicated at the end of this document.

2. Services and Engagements

2.1. Our Services Minerva Consulting Ltd. is an independent boutique leadership advisory practice. We work with boards, CEOs, HR Directors and senior leaders to build sustainable leadership cultures, and we maintain a private advisory practice for a limited number of individual clients. Our services include in particular leadership assessment using the Energy Leadership Index™ (ELI), individual and team leadership development based on the COR.E Leadership Dynamics™ methodology, and documented progress reports for the engagement sponsor. Services are delivered in English, French, German or Bulgarian, on-site or online.
2.2. How an Engagement Begins Any engagement begins with an initial conversation, held without obligation and in strict confidence. Requests made through the Website do not constitute a binding order. Following this conversation, we may issue a written proposal setting out the scope, the participants, the duration, the agreed leadership factors, the deliverables and the fees. The engagement is formed only when the proposal or Engagement Agreement is accepted in writing by the Client. We take a limited number of mandates at any given time and reserve the right to decline an engagement without having to justify our decision.
2.3. Sponsor and Participant In corporate engagements, the organisation that commissions the work (the "Sponsor") may differ from the leader who takes part in it (the "Participant"). The Engagement Agreement defines what information is shared with the Sponsor. Unless agreed otherwise, the Sponsor receives the final report described in the proposal, while the content of individual sessions remains confidential between the Participant and Minerva Consulting Ltd.
2.4. Sessions and Scheduling Session dates are agreed in advance with the Participant. A session may be rescheduled free of charge if notice is given at least 48 hours before the scheduled time. A session cancelled with shorter notice, or not attended, is considered delivered, except in cases of force majeure or unless the Engagement Agreement provides otherwise. The Client is responsible for the availability of participants, premises and equipment required for on-site work, and for a stable internet connection for online sessions.

3. Fees and Payment

3.1. Fees Fees are set out in the proposal or Engagement Agreement, in euros (€). For Professional Clients, fees are stated exclusive of VAT. Where the Client is a business established in another EU Member State and holds a valid VAT number, the reverse-charge mechanism applies pursuant to Article 196 of Directive 2006/112/EC, and the invoice bears the corresponding mention. For Consumer Clients, the total price is displayed inclusive of all taxes (VAT included) before any commitment, in accordance with Directive 2011/83/EU. Unless agreed otherwise, travel and accommodation costs for on-site work are invoiced at cost, subject to the Client's prior approval.
3.2. Payment Terms Unless the Engagement Agreement provides otherwise, fees are invoiced as follows: 50% upon signature of the engagement and the balance upon delivery of the final report. Invoices are payable within 30 days of the invoice date. Payments are made by bank transfer in euros. For Consumer Clients, payment by card via Stripe (Visa or Mastercard) or via PayPal may also be offered. Banking details are not stored by Minerva Consulting Ltd. and are processed exclusively by approved payment service providers.
3.3. Payment Services Directive (EU) 2015/2366 (PSD2) • Every card transaction is subject to strong customer authentication (SCA) via 3D Secure or equivalent. • No additional charge is applied based on the payment method used, pursuant to Article 62 PSD2. • In the event of an unauthorised or fraudulent payment, please notify us immediately at [email]. We will cooperate with payment institutions for any applicable refund.
3.4. Late Payment For Professional Clients, any late payment automatically gives rise to late-payment interest at the rate provided for by Directive 2011/7/EU as implemented in Bulgarian law, together with a fixed compensation of €40 for recovery costs. We may also suspend the engagement until payment is received, after written notice.

4. Complaints, Termination and Right of Withdrawal

4.1. Complaints You may send your complaints by email to [email]. We acknowledge receipt within 5 business days and endeavour to provide a final response within 30 days. In the event of an unresolved dispute, a Consumer Client may refer the matter to an accredited consumer dispute resolution body in their country of residence, or to the European Consumer Centre of that country.
4.2. Termination by the Client A Professional Client may terminate an engagement by written notice under the conditions set out in the Engagement Agreement. Unless agreed otherwise, work performed up to the termination date, sessions already scheduled within the notice period and costs already committed remain payable. A Consumer Client may end the engagement at any time by written notice to [email], subject to payment for services already provided.
4.3. Termination by Us We may suspend or terminate an engagement in the event of a serious breach of these Terms or of the Engagement Agreement, including non-payment, fraudulent conduct or unauthorised use of our materials. Except in cases of serious and manifest breach requiring immediate action, the Client is notified by email with at least 15 days' prior notice, stating the grounds of the decision. We may also end an engagement where we consider that the Participant's situation falls outside our mandate (see Article 8.1). In that case, fees for sessions not yet delivered are refunded.
4.4. Right of Withdrawal (Consumer Clients only) Professional Clients do not benefit from a right of withdrawal. A Consumer Client who concludes a contract at a distance or off-premises has 14 calendar days from the conclusion of the contract to withdraw, without giving any reason, by notifying us at [email] or using the model withdrawal form provided with the proposal. If the Consumer Client expressly requests that the service begin before the end of the withdrawal period: • and the service is then fully performed within that period, the right of withdrawal is lost, provided the Client has expressly acknowledged this consequence (Article 16(a) of Directive 2011/83/EU); • and the Client withdraws after the service has started, the Client pays an amount proportionate to the services provided up to the withdrawal (Article 14(3) of Directive 2011/83/EU). The express request and the acknowledgement are collected in writing before any session takes place. Any refund due is made within 14 days of receipt of the withdrawal notice, using the same means of payment.

5. Confidentiality

Discretion is structural to our practice. Minerva Consulting Ltd. treats as strictly confidential all information received from or about the Client and its Participants in the course of an engagement, including the identity of the Client, the content of sessions, assessment results and internal information about the organisation. Nothing about an engagement appears in public case studies, marketing materials or references unless the Client has given its explicit prior written approval. This obligation continues for 5 years after the end of the engagement and does not apply to information that is publicly available, that we are required to disclose by law or by a competent authority, or whose disclosure is necessary to protect a person from serious and imminent harm. The Client undertakes in turn to keep confidential our proposals, methodologies, fee terms and working materials. A separate non-disclosure agreement may be signed at the Client's request.

6. Intellectual Property and Licence to Use

6.1. Intellectual Property The Website and all materials provided in the course of an engagement, including their structure, graphics, source code and content (texts, images, videos, logos, methodologies, frameworks, exercises, templates, reports and databases), are the property of Minerva Consulting Ltd. or of their respective owners, and are protected by intellectual property laws, in particular copyright and trade mark law. The Energy Leadership Index™ (ELI) is a proprietary assessment of its respective owner, used by Minerva Consulting Ltd. under licence. COR.E Leadership Dynamics™ and the other trade marks mentioned are the property of their respective owners. Pursuant to Directive (EU) 2019/790 on copyright in the Digital Single Market, any unauthorised reproduction, representation or distribution of this content constitutes an infringement liable to civil and criminal prosecution. We reserve all rights not expressly granted under these Terms.
6.2. Licence to Use Upon full payment, the Client receives a non-exclusive, non-transferable licence to use the reports and materials delivered, for its internal purposes only. Reports prepared for a Sponsor may be shared within the Client's organisation with the persons concerned by the engagement. The Client may not reproduce, resell, adapt or make available to third parties the materials, methodologies or assessment tools, nor use them to deliver training or advisory services, without our prior written consent.

7. Use of the Website

7.1. Technical Integrity You agree not to upload, transmit or input any material containing computer viruses or any other code designed to interrupt, damage or destroy any software or equipment related to the Website. It is prohibited to probe, scan or test the vulnerability of the Website, or to interfere with the servers or networks on which it relies.
7.2. Availability We strive to keep the Website available but do not guarantee uninterrupted access. In the event of an error or interruption, please contact us at [email].
7.3. Links to Other Websites The Website may contain links to other websites. These links are provided for information only, and we cannot be held responsible for their availability, content or privacy practices. Where such links lead to sites that may place cookies or process your data, this is indicated to you before you click.
7.4. Links to the Website You may create a link to our homepage, provided you do so in a fair and lawful manner that does not damage or take advantage of our reputation. You must not frame the Website without our prior written consent.

8. Scope of Services and Limitation of Liability

8.1. Scope of our Mandate Our work is leadership advisory and development. It sits alongside, and never in place of, clinical interventions, medical care, psychological therapy, or legal, tax and financial advice. We do not make diagnoses and our assessments are not psychometric or clinical evaluations. When a situation falls outside our mandate, we say so quickly and clearly and recommend that the person consults an appropriate professional. Any Participant experiencing serious medical or psychological difficulties is invited to consult a healthcare professional.
8.2. Obligation of Means Minerva Consulting Ltd. undertakes to perform its services with care and professional diligence. The results of an engagement depend on the involvement of the Participants and on factors within the Client's organisation; our obligation is therefore an obligation of means, not of result. Decisions taken by the Client on the basis of our reports, including appointment, promotion or succession decisions, remain its sole responsibility.
8.3. Limitation of Liability The limitations below do not apply in cases of fraud, wilful misconduct, gross negligence, personal injury, or any other case where applicable law prohibits such limitation. • For Professional Clients, our total liability for any damage arising from an engagement is limited to the fees actually paid for that engagement in the 12 months preceding the event giving rise to the claim. We are not liable for indirect losses, such as loss of profit, business or opportunity. • For Consumer Clients, our total liability is limited to the amount paid for the service concerned. If a service does not conform to what was agreed, the Consumer Client is entitled to have it brought into conformity or, failing that, to a proportionate price reduction or termination of the contract with refund, in accordance with applicable consumer law.

9. Personal Data - GDPR Compliance

Data Controller: Minerva Consulting Ltd., No. 51, Malchika Street, Levski, Pleven 5900, Bulgaria. Contact: [email]. Legal bases for processing (Article 6 GDPR) Handling enquiries and initial conversations Legal basis: Art. 6.1.b - Pre-contractual steps · Retention: 3 years after last contact · Transfer outside EU: none Engagement management and sessions Legal basis: Art. 6.1.b - Contract · Retention: engagement + 5 years · Transfer outside EU: none ELI assessment and progress reports Legal basis: Art. 6.1.b - Contract · Retention: engagement + 5 years · Transfer outside EU: assessment platform provider, SCCs where applicable Invoicing and payment Legal basis: Art. 6.1.b + 6.1.c - Contract / Legal obligation · Retention: 10 years · Transfer outside EU: none (Stripe, Ireland) Commercial communications Legal basis: Art. 6.1.a - Consent · Retention: until withdrawal · Transfer outside EU: depending on email provider Cookies and analytics Legal basis: Art. 6.1.a - Consent · Retention: 13 months max · Transfer outside EU: Google (US), SCCs Fraud prevention and security Legal basis: Art. 6.1.f - Legitimate interest · Retention: 12 to 36 months · Transfer outside EU: none Legal obligations Legal basis: Art. 6.1.c - Legal obligation · Retention: 10 years · Transfer outside EU: none Participants in corporate engagements. Where a Sponsor commissions an engagement, personal data of the Participant is processed to deliver the service. Assessment results and session content are shared with the Sponsor only within the limits set out in the Engagement Agreement and made known to the Participant beforehand. Your rights (Articles 15 to 22 GDPR). You have the right of access, rectification, erasure, portability, restriction, objection, and withdrawal of consent at any time. To exercise these rights, write to [email]. We respond within 30 days, extendable by 2 months for complex requests with prior notification. If you are unsatisfied with our response, you may lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP) or with the supervisory authority of your EU country of residence. Data breaches. In the event of a personal data breach, we notify the CPDP within 72 hours pursuant to Article 33 GDPR and inform the persons concerned without undue delay where the breach is likely to result in a high risk to their rights (Article 34 GDPR). Cookies and trackers. Only cookies strictly necessary for the Website's operation are placed without consent. All other cookies (analytics, advertising, personalisation) require your prior consent, collected via our cookie banner in accordance with Directive 2002/58/EC (ePrivacy) and EDPB recommendations. Transfers outside the EU. Where data is transferred to third countries, the transfer is governed by an adequacy decision of the European Commission or by Standard Contractual Clauses (Article 46 GDPR). The list of sub-processors is available on request.

10. General Provisions

10.1. Assignment Minerva Consulting Ltd. may transfer its rights and obligations under these Terms to another entity, provided this does not substantially affect the Client's rights. The Client may not transfer its rights or obligations without our prior written consent.
10.2. Subcontracting We may involve qualified associates in the delivery of an engagement, with the Client's prior agreement. They are bound by the same confidentiality and data protection obligations, and Minerva Consulting Ltd. remains responsible for their work.
10.3. Indemnity The Professional Client agrees to indemnify Minerva Consulting Ltd. against all claims and costs, including reasonable legal fees, arising from the Client's breach of these Terms or unauthorised use of our materials.
10.4. Force Majeure Neither party shall be liable for any failure or delay in performance due to a cause beyond its reasonable control. Sessions affected are rescheduled by mutual agreement.
10.5. Governing Law and Jurisdiction These Terms and all engagements are governed by the laws of the Republic of Bulgaria. For Professional Clients, any dispute falls within the exclusive jurisdiction of the competent courts of Pleven, Bulgaria, unless the Engagement Agreement provides otherwise. For Consumer Clients, the choice of Bulgarian law does not deprive them of the protection afforded by the mandatory provisions of the law of their habitual residence within the European Union (Regulation (EC) No 593/2008, Rome I). A Consumer Client may bring proceedings before the Bulgarian courts or before the courts of their country of habitual residence (Regulation (EU) No 1215/2012, Brussels I bis). Before any legal action, we encourage the parties to seek an amicable solution or mediation.
10.6. Severability If any provision of these Terms is held invalid or unenforceable, it will be severed only to the extent necessary and the remaining provisions will continue in full force and effect.
10.7. Electronic Communications Communication with us is primarily electronic. Proposals, acceptances, notices and other communications sent electronically carry the same legal force as written communications on paper.
10.8. Entire Agreement These Terms, together with the Engagement Agreement and any documents expressly referenced in it, constitute the entire agreement between the parties and supersede all prior discussions relating to the same subject.
Minerva Consulting Ltd. · Last updated: November 2026 [email] · [website]
Compliant with: GDPR (EU) 2016/679 · Directive 2000/31/EC · Directive 2011/83/EU · Directive 2011/7/EU · PSD2 (EU) 2015/2366 · Rome I & Brussels I bis

Minerva Consulting Ltd.- Terms & Conditions